Forever Soles Gift Card
After selling many pairs of shoes to our customers we feel the best way to select the right shoe size is to select the size you normally wear in similar shoes. We strongly advise to measure your foot (tips below) and then check the shoe inner sole length on the product page to ensure you are choosing the right size. Make sure you check out Angie's sizing videos on instagram for more help.
|AUS / US||EUROPE||UK||FOOT LENGTH (mm)|
|10||41 / 42||8||261-269|
MEASURING YOUR SHOE SIZE
The best way to find out your shoe size is to accurately measure your foot. You can do this by following these simple steps:
Place your foot on a blank sheet of paper standing with the edge of the paper hard up against a wall.
1. Mark down the front of your biggest toe and the back of your heel on the paper. Make sure you measure both feet and get the largest size.
IMPORTANT NOTES ABOUT OUR SIZING
The individual product pages will show the exact inner sole measurements of each shoe. It is good to compare this measurement to your foot measurement to make sure you will fit the length of that particular design. If a style runs small or large, this information will be noted in the description section of each product.
We work hard to keep our sizing consistent, but shoe fit depends on a number of different factors, including your foot width and shape. Please remember to size up if you have a wider foot.
Unfortunately we do not offer half sizes, so you will need to either choose a bigger or tighter fit if you are in-between sizes. You can always buy gel cushions to help support your feet in the shoes, or if your shoes are too tight... they may just take a few days to wear in before the leather moulds and stretches around your foot. Read more about how to stretch and soften your leather shoes here.
All our heel heights are listed in the description of the product page. We have designed our shoes with extra cushioning in the base of the shoe to add more comfort. This is always important for us because we know how awful it can be standing up for a long day in shoes that hurt you.
NEED MORE HELP?
We have a helpful highlight on Instagram where Angie shows you each step of how to select the best size and how each pair of shoes fits.
If your shoes arrive and aren’t the right fit, we offer a full refund on all unworn shoes within 30 days of purchase. For more information on returns and exchange click here.
If you have any questions or doubts about the shoe sizing, please contact us. We usually reply within 1-3 business days and can help you with any questions you may have. We would love to hear from you!
What postal service do we use?
We use Australia Post and DHL Express for the most reliable services.
Being a bridal shoe company, we believe it's paramount to provide peace of mind with the best possible delivery service that offers the safest shipping for your beautiful quality products.
Once your order ships, you can use your tracking number to find updates via these websites. The responsibility is over to the purchaser to track and follow up with delivery if the timeframe has been exceeded:
Regular: Free shipping Australia wide for all orders over $200.
Delivery within 2-8 business days. WA and TAS may take longer.
Express: Delivery within 1-4 business days.
Please note: Express (Australia Post) orders will be redirected to your local Post Office if your address is unattended at the time of delivery.
Please note that the shipment cost calculated at checkout does not include customs, duties and taxes. The customer is responsible for these fees if applicable upon arrival of the order. If you are unsure if you will be liable for customs, duties and taxes, please research prior to purchasing. Please note these fees vary for each country.
All International locations - Quote will be estimated at your checkout (DHL Express).
- Average transit time to your country with DHL is 4 to 8 days, plus additional processing and transit time within your country.
Additional Information -
Please enter your shipping address correctly, as once your order has been received and dispatched, we can not alter address details and you will be charged the standard cost of postage.
Carbon Neutral Shipping
We ship all International orders with DHL's GOGREEN worldwide environmental protection programme. It's main goal is to reduce and avoid the emissions of greenhouse gasses and local air pollutants. They have a commitment to a zero-emissions target.
Customs/Import taxes for international orders
All international customers are responsible for the customs duties and taxes within their own country. For further information, please contact your local customs office.
Forever Soles ships International parcels with the invoice attached to the outside of package for customs purposes. We need to declare the full dollar value on international shipments. Unfortunately we cannot put a lower value on the parcel.
If the receiver refuses to pay taxes + duties, the item(s) will be returned to us and the order will be refunded excluding return shipping fee and original shipping fee.
Liability for lost or damaged goods
Please be aware, once orders ship, they will become the responsibility of receiver and you will need to get in touch with the shipping provider for more information; either Australia Post for domestic orders or DHL express for international orders.