What postal service do we use?

We use Australia Post and DHL Express for the most reliable services.

Being a bridal shoe company, we believe it's paramount to provide peace of mind with the best possible delivery service that offers the safest shipping for your beautiful quality products. 

Once your order ships, you can use your tracking number to find updates via these websites. The responsibility is over to the purchaser to track and follow up with delivery if the timeframe has been exceeded:

Australia Post tracking

DHL tracking

Shipping

Australia 

Regular: Free shipping Australia wide for all orders over $200. 
Delivery within 2-8 business days. WA and TAS may take longer.

Express: Delivery within 1-4 business days.
Please note: Express (Australia Post) orders will be redirected to your local Post Office if your address is unattended at the time of delivery.

International 

Please note that the shipment cost calculated at checkout does not include customs, duties and taxes. The customer is responsible for these fees if applicable upon arrival of the order. If you are unsure if you will be liable for customs, duties and taxes, please research prior to purchasing. Please note these fees vary for each country.

All International locations - Quote will be estimated at your checkout (DHL Express).
Average transit time to your country with DHL is 4 to 8 days, plus additional processing and transit time within your country. 

Additional Information - 

Please enter your shipping address correctly, as once your order has been received and dispatched, we can not alter address details and you will be charged the standard cost of postage.

Carbon Neutral Shipping

We ship all International orders with DHL's GOGREEN worldwide environmental protection programme. It's main goal is to reduce and avoid the emissions of greenhouse gasses and local air pollutants. They have a commitment to a zero-emissions target. 

Customs/Import taxes for international orders

All international customers are responsible for the customs duties and taxes within their own country. For further information, please contact your local customs office.

Forever Soles ships International parcels with the invoice attached to the outside of package for customs purposes. We need to declare the full dollar value on international shipments. Unfortunately we cannot put a lower value on the parcel.

If the receiver refuses to pay taxes + duties, the item(s) will be returned to us and the order will be refunded excluding return shipping fee and original shipping fee. 

Liability for lost or damaged goods

Please be aware, once orders ship, they will become the responsibility of receiver and you will need to get in touch with the shipping provider for more information; either Australia Post for domestic orders or DHL express for international orders.