Shipping & Returns
What postal service do we use?
We use Australia Post and DHL (for remote areas).
We ship Mondays, Wednesdays and Fridays. We are a small business located in a remote area. We will work as quickly as possible to get your order out! We appreciate your patience.
Delivery Times/Costs in AUD.
Area 1 – Sydney, Brisbane, Gold Coast, Sunshine Coast, Northern Rivers, Toowoomba, Coffs Harbour, Port Macquarie, Newcastle, Central Coast, Woolongong, Canberra
Area 2 – Melbourne, Adelaide, Bendigo, Albury Wadonga, Cairns, Townsville, Mackay, Hobart, Launceston
Area 3 – Regional areas outside above mentioned areas
Area 4 – Perth, Darwin
New Zealand - $15 flat rate. 3-10 business days.
International Registered Post - $20 USA, $25 for most other places. Price will be calculated at checkout for you. This is a signature on delivery service and will not include online tracking (7-21 business days for delivery).
International Express Courier (recommended) - Price will be calculated at checkout. (1-4 business days for door to door service).
Please be aware, some countries (e.g. Canada) will incur a higher fee if we need to send parcels using DHL. We want to make sure we use the best service to get the item to you safely. Please also be aware there may be additional taxes and duties required in your own country that the receiver will be responsible for.
Liability for lost or damaged goods
We highly recommend the express courier postal service. Please be aware, once orders ship, they will become the responsibility of receiver. If your order has not arrived in the estimated timeframe, we will lodge an investigation and help track it and provide more information on the parcel whereabouts. We will need to wait for Australia Post to locate your parcel. Sorry no refunds can be given until we have a conclusion from Australia Post.
Customs/Import taxes for international orders
All international customers are responsible for the customs duties and taxes within their own country. For further information, please contact your local customs office.
Forever Soles will need to declare the full dollar value on international shipments. Unfortunately we cannot put a lower value on the parcel.
Worried about what size to order? Don't be. If the fit isn't perfect, we'll be happy to arrange a return or help you with an easy exchange. If you order with Paypal, Paypal will reimburse your return shipping costs!
We offer a 30-Day Money Back Guarantee. If your shoes or body jewellery don't fit perfectly, we'll be happy to arrange a refund or help you with instructions on how to exchange it for the right size. Please see our exchange process below. And if any of our products don't meet your expectations in any way, we'll happily replace them or send you a full refund, whichever you prefer.
Please note, we do not accept returns on sale items unless they are deemed faulty.
Please contact email@example.com to receive return authorisation and wait for confirmation email.
If you notice any fault to the product, we require a photo of the damage to be emailed through.
Returned items should be in the original condition as when it was received. Please ensure all gift bags and shoe box also remain in same condition. Please be careful when trying shoes on. If the bottom of shoes are scuffed, dirty or damaged, we will need to withhold 20% of order to arrange for professional cleaning.
Customers will be responsible for shipping and handling charges for returns unless deemed faulty. If order is placed with Paypal, they can reimburse you for your return shipping costs! More info here.
We will credit your original method of payment, excluding shipping charges (unless goods are defective or not as ordered). Sometimes it can take a few days for the money to appear in your account after the return has been processed.
Free returns for Paypal customers. More info here.
Online shopping just got even easier! We know that you sometimes want to return something and Paypal have now made it incredibly convenient to do so. If you use Paypal to order items online then all you need to do is: 1. Fill out the online form found in the claim portal 2. Add your receipts as proof of postage 3. Submit your claim to Paypal via email You can find out more on the Paypal website click here.
We recommend you order the style or shoe you need as soon as you can so you don't miss out! Just follow the return process above to send back the size you don't want. This is the way exchanges are arranged at Forever Soles. We are also happy to provide a refund on all eligible returns.
Please contact firstname.lastname@example.org for any product related inquiries.
If you wish to return a faulty Product, Forever Soles will gladly repair, exchange or refund the original piece in accordance with the following process:
That the Product was purchased within 6 months of faulty date.
You must notify Forever Soles by email to receive return authorisation.
You must provide a "proof of purchase": an invoice, bank statement, email confirmation from Forever Soles.
You must return the Product to Forever Soles Head Office. (Address below)
Forever Soles will then refund the price to you in full, replace the Product or exchange for a different Product.
Refunds can only be credited back to the credit card that was used to make the original purchase. The refund will be processed as soon as the items have been received by Forever Soles, however, please allow up to 14 days from the day You return the Product for Your account to be credited.
Exchanges are only possible if the item is available. Forever Soles can only exchange faulty items for the same item in the same style, subject to availability. If you wish to exchange, please make Your request clear when requesting Your return authorisation.
Return AddressFOREVER SOLES
PO BOX 7092