For all Australian customers, please make sure you include your NAME AND ORDER NUMBER on a piece of paper inside your calico shoe bag or shoe box return.
- All returns must be initiated within 14 days of receiving the item.
- All customers are responsible for return postage fees.
- PLEASE make sure your name and the order number is provided somewhere inside the parcel. Without this we cannot determine the sender.
- The item(s) is in original condition and original packaging, have not been damaged.
- Shoes must not be returned with worn or dirty soles – be cautious when trying on to prevent damaging leather soles. If soles are returned marked and not in re-sellable condition you will be contacted by customer service and a cleaning fee may be requested.
- Please make sure the tissue paper and little shoe bags are included in return to keep the shoe as safe in transit as possible.
- Please check to make sure there is no pet hair on the packaging.
- Please return the shoes as you opened them with buckles and clasps done up.
Once your return has been received we will refund you by your original payment method.
To create a return, please go to our returns portal.
You will receive a confirmation email from Australia post as soon as your return arrives, please allow 5 business days for processing your refund and up to 10 business days for the funds to be in your bank account.
If you need an exchange, please purchase the size you require as a new and separate order. Make sure you do this asap so you don't miss out on the size you need.
FINAL SALE ITEMS
Any items marked 'FINAL SALE' in the title cannot be returned for exchange or refund. Please consider that all items listed as final sales are final. Please get in touch if you need assistance with sizing before you purchase these items.
Every item is checked by hand before being carefully packed. Unfortunately sometimes things can go wrong and we apologise if you receive anything that is less than perfect. We have a 3 month faulty claim period. Please note, this excludes general wear and tear.
To receive arrange a return on a faulty item please get in touch and email photos to email@example.com. We will cover all costs of postage for refund or exchange if item is deemed faulty.