What postal service do we use?
We use Sendle, Australia Post and DHL Express.
Being a bridal shoe company, we believe it's paramount to provide peace of mind with the best possible delivery service that offers the safest shipping for your beautiful quality products.
Once your order ships, you can use your tracking number to find updates via these websites. The responsibility is over to the purchaser to track and follow up with delivery if the timeframe has been exceeded:
Office hours are Tuesdays, Wednesdays, Thursdays and Fridays. We are available on email, so please get in touch if you have a pressing shipping date and we will get back to you as soon as we can.
Within Australia -
Regular (Australia Post, Sendle) -
Free shipping Australia wide for all orders over $200.
Under $200 is $10 for regular post.
Delivery within 2-8 business days. WA and TAS may take longer.
Express (Australia Post) -
Flat rate of $15.00.
Delivery within 1-4 business days (calculate delivery time from East Ballina here).
- Please note: Express (Australia Post) orders will be redirected to your local Post Office if your address is unattended at the time of delivery.
All International locations - Quote will be estimated at your checkout (DHL Express).
- Delivery within 5-10 business days. We have experienced a few International countries taking longer with customs clearance due to Covid. Thanks for your understanding.
Additional Information -
Please enter your shipping address correctly, as once your order has been received and dispatched, we can not alter address details and you will be charged the standard cost of postage.
Customs/Import taxes for international orders
All international customers are responsible for the customs duties and taxes within their own country. For further information, please contact your local customs office.
Forever Soles will need to declare the full dollar value on international shipments. Unfortunately we cannot put a lower value on the parcel.
If the receiver refuses to pay taxes + duties, the item(s) will be returned to us and the order will be refunded excluding return shipping fee and original shipping fee.
Liability for lost or damaged goods
Please be aware, once orders ship, they will become the responsibility of receiver and you will need to get in touch with the shipping provider for more information; either Australia Post for domestic orders or DHL express for international orders.