FREE SHIPPING FOR ALL AUSTRALIAN ORDERS!

FAQ

How are the products made?

We design our styles in Australia and then send our creations off-shore to be made. The designs go through a quality and approval process and are then returned to us where the details and trims are adjusted so they are a perfect fit for you. We love to bead, crochet, hand sew, dye and more! 

All designs are carefully checked for quality defects, then packed into tissue paper, a Forever Soles calico gift bag and sent to you in a strong postage bag for protection.

How are the shoes sized?

All sizes are based on standard shoe sizing. Click on the size chart in the bottom navigation on the site, or contact us here. As part of the checkout process you will be asked for your normal shoe size. We make our shoes in Australian full sizes (sorry no half sizes). 

We make shoes in the following size ranges:

Australian/US 6 - 12
UK 3 – 9
European 36 - 42

Please make sure you check the size drop down box to see what style we have available in each style.

If you have any questions about sizing please feel free to contact us.

Our shoes are based on a medium width foot. Please contact us to enquire about the exact width of particular styles if you think you have wide or narrow feet. You can measure the width of your foot (or favorite shoes) and we can see if we can find the perfect fit for you!

Exchanges and Returns

Sale items

All sale items are final sale and cannot be returned or exchanged. If you have any questions about any styles, please email us before you place your order: info@foreversoles.com. 

Broken jewellery 

All the jewellery created is handmade and delicate. We ask that you please treat your jewellery with extra care. Forever Soles is happy to fix any broken jewellery you receive. We understand that breaks can sometimes happen. We request you to contact us via email and send a photo of your item. You will need to arrange the postage back to Australia and your jewellery will be fixed and shipped back to you at no additional cost. The return address is listed below.

What if my shoes don't fit properly?

We will happily help you find the right size. Please see the return policy.

What happens if I don't like the shoe once it arrives?

We can happily arrange a refund or exchange for you. Please be aware of custom making fees that are non-refundable. If you are getting designs made specific to your requests, we will be in contact with you via email to approve designs before they are shipped. Please see the shipping and returns policy for more information.

How do I return or exchange an item?

Please view our Shipping & Returns page for full information.

Delivery

How long will my jewellery or shoes take to be shipped?

If the style is already in stock we can ship it within 1-3 days. For custom made jewellery or shoes, the usual turn around time is 1 week.  

How much duty and taxes will I have to pay?

Customs policies vary from country to country; Forever Soles recommends that you contact your local customs office for further information. All international customers are responsible for the customs rates within their own country. Forever Soles will declare FULL value on international shipments and must include an invoice for customs should they require it. Unfortunately we cannot put a lower value on the parcel. 

Does Forever Soles ship to multiple addresses?

Unfortunately, you may only ship to one address per order. 

How soon can I get my order and how much will it cost?

Australia wide: It will take up to 5-7 days for you to receive your order once it has been shipped. Our head office is located in a remote area, so it takes the postal service longer to get the orders out.

For international shipping information, go to our Shipping & Returns page for more information.

Do you offer same day delivery in Australia?

No sorry, not at this stage. If you need express post, you can select this when placing your order. If you have any questions please contact us and we can arrange the fastest possible service for you for a small additional cost.

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