We want to be open and transparent with you, our customers, around how we are tackling the Covid-19 situation and how this might affect you. This page has been set up to communicate any updates around how Covid-19 is affecting our small business and some resources that you might find helpful.
Lock down - We have just come out of a statewide lock down. Our orders are still being collected by our kind and helpful delivery drivers. Post Offices remain open and deliveries continue, but delays may occur due to extended COVID-19 restrictions, limited flights and high parcel volumes.
The team - Our team has been dramatically reduced in this time with the lock down and not being deemed as an essential service.
Importing stock - We are experiencing delays at the sea port getting our stock from our supplier.
Phone/Voicemail replies halted - We are unable to return all voicemail enquiries left at this time. Please email all enquiries to email@example.com and allow 2-3 business days for a response. Due to the current order volumes, orders cannot be adjusted after they have been placed.
Email Enquiries - Our current response time for enquiries submitted to firstname.lastname@example.org is 2-4 business days. We are working as quickly as possible to assist your questions and concerns, and appreciate your patience.
Dispatch Updates - With new containers of stock arriving and the current volume of orders, our dispatch time is 3-7 business days. We will continuing to work through the night to dispatch your orders as quickly as possible.
Stock Arriving - We are happy to announce that we have received 25 cartons of stock this week, in which will allow us to fulfil a large number of patient customer orders. Unloading these is a priority. We are coordinating between this and dispatching new orders as quickly as possible, as always your patience is greatly appreciated.
New collection launch - We have our Faithful collection pushed back until the 30th of September now when our stock arrives.
USPS Suspends Package Services to Australia Due to COVID-19 Outbreak - for our US customers trying to return parcels for exchange or refund, you will need to find an alternative service. For more info read here.
Return window extended - We understand if it is difficult to get the shoes back within the return window. You will not be penalised if you are outside the timeframe. Please understand that as a small business, we really need your help to get the shoes back as quickly you possibly can as we may have other brides waiting eagerly for the size.
Thank you so much for your support of our business in this time.