• All returns must be initiated within 14 days of receiving the item.
  • PLEASE make sure your name and the order number is provided somewhere inside the parcel. Without this we cannot determine the sender.
  • Items must be unworn and unused and in a saleable condition – be cautious when trying on to prevent damaging leather soles.
  • If soles are returned marked and not in re-sellable condition you will be contacted by customer service and a cleaning fee may be requested. This can vary in percentage cost depending on damage.
  • Items must be returned in the original packaging, which must be in the original condition, including tissue paper, swing tags, dust bags and shoe boxes. We need all shoe packaging back!
  • Please return the shoes as you opened them with buckles and clasps done up. 
  • Any items marked 'FINAL SALE' in the title cannot be returned for refund, exchange or credit. Please get in touch if you need assistance before you purchase these items.
  • Earrings are not valid for returns due to hygiene reasons.
  • If you opt for store credit in your return, this credit will be made immediately available to you via email. Please note, store credit cannot be refunded at a later date.

If you qualify with the above requirements, please lodge your return via our returns portal

Customers are urged to please check return freight charges prior to purchasing, as costs can be high for returning shoes internationally. Once your return has been received we will refund you by your original payment method. If you’ve paid with AfterPay, any repayments already made will be refunded to your AfterPay account.

AUSTRALIAN RETURNS:

  • We do not cover costs of return labels for refunded items. Once your parcel is received back there will be a flat rate postage and handling deduction of $15 Aud. 
  • Please make sure your parcel is clearly labeled with your name and order number to help our warehouse process your return efficiently. 

INTERNATIONAL RETURNS:

  • You will be required to arrange and pay for your own shipping costs if you decide to return your order. We do not cover costs of shipping or returns for International orders.
  • We recommend using a traceable shipping service, as Forever Soles takes no responsibility in tracking your return. 

FINAL SALE

Sale items are strictly final sale only and cannot be returned for either exchange, credit or refund. Please get in touch if you need assistance before you purchase these items. We are happy to help assist with any sizing queries.

EXCHANGE

If you want to exchange an item, please process your return in our returns portal, and make sure to ship your order back quickly so we can finish processing your new order.  

FAULTY ITEMS 

We apologise if you receive anything that is less than perfect. We have a 3 month faulty claim period. Please note, this excludes general wear and tear. To arrange a return on a faulty, please access our returns portal with photos so we can assist you in arranging your return.

RETURN ADDRESS 

Hallam Warehouse
11- 15 Marlo Place 
Factory 1
Hallam VIC 3803
Australia