Processing & Delivery Times
For orders placed before 12noon AEST, we endeavour to process the same business day. Orders placed after this time will be processed the next business day. During sale events and new collection launches, there may be a slightly longer processing time. All Forever Soles orders are hand-picked and packed with care from our fulfilment centre in Melbourne, Australia. Once your order has been placed you will receive an order confirmation email. Upon despatch, you will immediately receive another confirmation email with your tracking number. If you do not receive these email confirmations, please email our friendly Customer Care at: firstname.lastname@example.org.
What postal service do we use?
We use Australia Post and DHL Express for the most reliable services. We believe it's paramount to provide peace of mind with the best possible delivery service that offers the safest shipping for your beautiful quality products.
Once your order ships, you can use your tracking number to find updates via these websites. The responsibility is over to the purchaser to track and follow up with delivery if the timeframe has been exceeded:
Regular: $10 flat rate for orders under $250. Free shipping Australia wide for all orders over $250.
Delivery within 2-8 business days. WA and TAS may take longer.
Express: Flat rate of $20. Delivery within 1-4 business days.
Please note: Express (Australia Post) orders will be redirected to your local Post Office if your address is unattended at the time of delivery.
Please note that the shipment cost calculated at checkout does not include customs, duties and taxes. The customer is responsible for these fees if applicable upon arrival of the order. If you are unsure if you will be liable for customs, duties and taxes, please research prior to purchasing. Please note these fees vary for each country.
All International locations - Quote will be estimated at your checkout (DHL Express).
- Average transit time to your country with DHL is 4 to 8 days, plus additional processing and transit time within your country.
Additional Information -
Please enter your shipping address correctly, as once your order has been received and dispatched, we can not alter address details and you will be charged the standard cost of postage.
Can I change or cancel my order?
All orders are final once they have been processed through the checkout. No further changes can be made to your order once processed including and not limited to; removing and/or adding items to your order, combining orders or cancelling your order.
Customs/Import duties and taxes for international orders
Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier. Duties /Taxes on goods vary widely depending on the product value and the country you are having your order delivered to. Forever Soles will include a commercial invoice declaring the full dollar value paid on international shipments. If you refuse a shipment from Forever Soles, you are responsible for the original shipping charges as well as the import and return fees that may be incurred upon delivery back to us. Forever Soles cannot mark international orders as a gift in order to bypass or reduce customs fees.
Liability for lost or damaged goods
Please be aware, once orders ship, they will become the responsibility of receiver and you will need to get in touch with the shipping provider for more information; either Australia Post for domestic orders or DHL express for international orders.
Carbon Neutral Shipping
We ship all International orders with DHL's GOGREEN worldwide environmental protection programme. It's main goal is to reduce and avoid the emissions of greenhouse gasses and local air pollutants. They have a commitment to a zero-emissions target.