Refunds

We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept a return, subject to the below conditions.

Please note you will be liable for all shipment costs associated. 

RETURN REQUIREMENTS

  • All returns must be initiated within 14 days of receiving the item.
  • PLEASE make sure your name and the order number is provided somewhere inside the parcel. Without this we cannot determine the sender.
  • The item(s) is in original condition and original packaging, have not been damaged.
  • Shoes must not be returned with worn or dirty soles – be cautious when trying on to prevent damaging leather soles. If soles are returned marked and not in re-sellable condition you will be contacted by customer service and a cleaning fee may be requested. This can vary in percentage cost depending on damage.
  • Please make sure the tissue paper and little shoe bags are included in return to keep the shoe as safe in transit as possible. We need all shoe packaging back!
  • Please return the shoes as you opened them with buckles and clasps done up. 
  • Any items marked 'FINAL SALE' in the title cannot be returned for refund however your order will be eligible for a store credit or exchange. Please get in touch if you need assistance before you purchase these items.

Customers are urged to please check return freight charges prior to purchasing, as costs can be high for returning shoes internationally. Once your return has been received we will refund you by your original payment method. If you’ve paid with AfterPay, any repayments already made will be refunded to your AfterPay account.

RETURNS

AUSTRALIAN RETURNS:

  • Please get in touch and we will send you a returns label. 
  • We do not cover costs of return labels for refunded items. Once your parcel is received back there will be a flat rate postage and handling deduction of $15 Aud. 
  • Please make sure your parcel is clearly labeled with your name and order number to help our warehouse process your return efficiently. 
  • If you would like an exchange, we will waiver the return shipping costs and send you a complimentary shipping label. Please contact us within 14 days of receiving your shoes. The shoes must be in their original, unworn condition. Valid for one exchange only.

USA RETURNS:

  • Please get in touch and we will send you instructions on how to arrange a return. 
  • All US returns need to be returned at your own expense. We do not cover costs of shipping or returns for International orders.
  • We recommend using a traceable shipping service, as Forever Soles takes no responsibility in tracking your return. 

INTERNATIONAL RETURNS:

  • You will be required to arrange and pay for your own shipping costs if you decide to return your order.
  • We recommend using a traceable shipping service, as Forever Soles takes no responsibility in tracking your return. 
  • Please send all International returns (clearly labeled with your name and order number) back to:

Forever Soles Returns

Hallam Wharehouse

11- 15 Marlo Place 

Factory 1

Hallam VIC 3803

Australia

EXCHANGE

If you want to exchange an item you will need to reorder the size or style you need as a new and separate order. Please get in touch with us so we can assist you with your return and exchange.

FAULTY ITEMS 

We apologise if you receive anything that is less than perfect. We have a 3 month faulty claim period. Please note, this excludes general wear and tear. To arrange a return on a faulty, please get in touch via info@foreversoles.com with photos so we can assist you in arranging your return.