We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept a return, subject to the following conditions:

RETURN REQUIREMENTS

  • All returns must be initiated within 14 days of receiving the item.
  • PLEASE make sure your name and the order number is provided somewhere inside the parcel. Without this we cannot determine the sender.
  • The item(s) is in original condition and original packaging, have not been damaged.
  • Shoes must not be returned with worn or dirty soles – be cautious when trying on to prevent damaging leather soles. If soles are returned marked and not in re-sellable condition you will be contacted by customer service and a cleaning fee may be requested. This can vary in percentage cost depending on damage.
  • Please make sure the tissue paper and little shoe bags are included in return to keep the shoe as safe in transit as possible. We need all shoe packaging back!
  • Please return the shoes as you opened them with buckles and clasps done up. 
  • Any items marked 'FINAL SALE' in the title cannot be returned for refund however we will do out best to help find an alternative size exchange if possible. Please get in touch if you need assistance before you purchase these items.

Customers are urged to please check return freight charges prior to purchasing, as costs can be high for returning shoes internationally. Once your return has been received we will refund you by your original payment method. If you’ve paid with AfterPay, any repayments already made will be refunded to your AfterPay account.

RETURNS

AUSTRALIAN RETURNS:

  • Please get in touch and we will send you a returns label. 
  • We do not cover costs of return labels. Once your parcel is received back there will be a flat rate postage deduction of $10 Aud. 
  • Please make sure your parcel is clearly labelled with your name and order number to help our warehouse process your return efficiently. 

USA RETURNS:

  • Please get in touch and we will send you instructions on how to arrange a return. 
  • All US returns need to be sent at your own expense to our Florida, USA address. 
  • Once received you will receive a refund for your product, minus $30 Aud for shipping goods back to Australia.
  • Please make sure your parcel is clearly labelled with your name and order number to help our warehouse process your return efficiently. 

INTERNATIONAL RETURNS:

  • You will be required to arrange and pay for your own shipping costs if you decide to return your order.
  • We recommend using a traceable shipping service, as Forever Soles takes no responsibility in tracking your return. 
  • Please send all International returns (clearly labelled with your name and order number) back to:

Forever Soles Returns

Melbourne Warehouse 1

23-25 Meriton Place,

Clayton South, 3169

Victoria, Aus

EXCHANGE

If you want to exchange an item you will need to reorder the size or style you need as a new and separate order.

FAULTY ITEMS 

As all of our shoes and bags are handmade sometimes slight imperfections or faults occur. We apologise if you receive anything that is less than perfect. We have a 3 month faulty claim period. Please note, this excludes general wear and tear.  To arrange a return on a faulty, please get in touch via info@foreversoles.com with photos so we can assist you in arranging your return.