Order Fulfilment

Orders placed before 11am AEST are dispatched the same business day, anything after 11am is next business day. Weekend and public holiday orders will be processed on the next business day. 

Shipping Fees

AUSTRALIA

Standard Shipping Fees:

• $10 for one pair
• $18 for two pairs
• $22 for three or more pairs

Express Post:

• Costs are calculated at checkout based on the order weight

Shipping Timeframes:

• Standard Shipping: 4-7 business days from dispatch 
• Express Shipping: 1-3 business days from dispatch
• Allow extra time for WA

INTERNATIONAL 

• Costs are calculated at checkout. Please be aware of duties and taxes in your country as these are not included in checkout

Shipping Timeframes:

• DHL Express Shipping: Approx 4-7 business days from dispatch

International Duties and Taxes

For international orders, please be aware that your order may be subject to import duties, taxes, and customs fees upon arrival in your country. These charges are determined by your local customs authority and are not included in your order total at checkout.

Important Details:

• You, the customer, are responsible for paying all duties, taxes, and fees required by your country's customs agency to release your parcel.
• Any customs-related fees are non-refundable, even if you choose to return the item.
• If a parcel is refused or customs fees remain unpaid, the package may be abandoned or returned to us. If the package is returned, an administrative fee of $100 AUD will be deducted from your refund to cover additional shipping and processing costs.

We recommend checking your country’s customs policies before placing an international order to ensure you're aware of any applicable charges. Thank you for your understanding!

Order Cancellations

We work with an incredible team to pack and fulfil orders fast. For this reason we do not accept cancellations after placing the order. Please reach out asap if you need help on your order and we will do our very best to intercept the shipment if it has not left. Email us at: info@foreversoles.com.

Returns

Customers are responsible for all return shipping costs unless the item is deemed faulty by our team.

Delivery disclaimer

• While we strive to meet estimated shipping timeframes, delays caused by shipping carriers or customs are beyond our control. These delays may include tracking information not updating even when your order is en route.
• Peak periods and holidays may impact delivery times.
  
• A signature is required upon delivery. Responsibility for your order transfers to you upon receipt.
• Uncollected parcels redirected to the post office must be collected within 4-5 business days. Uncollected parcels will be returned to us, and a $20 return postage fee will apply. Refunds for uncollected items will exclude this fee.

Thank you for choosing us, and we appreciate your understanding!