We want to be open and transparent with you, our customers, around how we are tackling the Covid-19 situation and how this might affect you. This page has been set up to communicate any updates around how Covid-19 is affecting our small business and some resources that you might find helpful.
The team - Our team is reduced in this time while we isolate and make sure to reduce the spread of the virus.
Importing stock - We are experiencing delays at the sea port getting our stock from our supplier.
Phone/Voicemail replies halted - We are unable to return all voicemail enquiries left at this time. Please email all enquiries to firstname.lastname@example.org and allow 2-3 business days for a response. Due to the current order volumes, orders cannot be adjusted after they have been placed.
Email Enquiries - Our current response time for enquiries submitted to email@example.com is 2-4 business days. We are working as quickly as possible to assist your questions and concerns, and appreciate your patience.
Return window extended - We understand if it is difficult to get the shoes back within the return window. You will not be penalised if you are outside the timeframe. Please understand that as a small business, we really need your help to get the shoes back as quickly you possibly can as we may have other brides waiting eagerly for the size.
Thank you so much for your support of our business in this time.